ABOUT
I've owned and run businesses for 20 years. The part I've always loved most is behind the scenes: building systems, writing SOPs, tracking the numbers, and training people so the business runs without everything going through me.
I wrote a client care and retention SOP and trained a team member on it, which gave me back about 12 hours a week. With a CRM tracking every client and follow-up, client retention went up 40%.
I grew a business to six figures quickly, and to $225,000 within 3 years, by getting the back-end right: pricing, processes, and follow-up.
I helped a salon owner who kept hiring people who didn't work out. We built an onboarding process, interview questions, and customer service SOPs. She hired 3 team members and doubled revenue within 6 months.
Most service business owners don't need another tool. They need someone who will set it up, run it, and report back. That's what I do: websites, CRMs, pipelines and automated follow-up, built on systems that keep working after launch.
Tell me a little about your business and I'll show you where things are slipping through the cracks.
Tell me about your business